Refund Policy

Last Updated: December 1, 2025

Payment Processing

All payments are processed by Dodo Payments, our Merchant of Record. They handle billing, invoicing, and tax collection on our behalf.

Subscription Billing

• Monthly Plans: Billed on the same day each month
• Annual Plans: Billed once per year with discounted pricing
• Billing Cycle: Charges occur at the start of each billing period
• Auto-Renewal: Subscriptions automatically renew unless cancelled

Refund Eligibility

14-Day Money-Back Guarantee

For new customers only, we offer a full refund within 14 days of your first payment if you're not satisfied with our service. To request a refund:

1. Contact us at support@yourservice.com
2. Include your account email and reason for cancellation
3. We'll process your refund within 5-7 business days

After 14 Days

Monthly Subscriptions: No refunds for partial months. You'll retain access until the end of your current billing period.

Annual Subscriptions: No refunds after 14 days. If you cancel, you'll retain access until the end of your annual term.

Cancellation Process

You can cancel your subscription at any time:

1. Log into your account
2. Go to Settings > Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

When does cancellation take effect?

• Your subscription will not renew at the end of the current billing period
• You retain full access until the period ends

Special Refund Cases

Service Outages

If our service experiences downtime exceeding 24 consecutive hours due to our fault (not including scheduled maintenance or third-party issues), we'll provide a prorated credit to your account.

Billing Errors

If you're incorrectly charged due to a billing error on our part, we'll issue a full refund for the incorrect charge within 5-7 business days.

Duplicate Charges

If you're charged twice for the same billing period, we'll immediately refund the duplicate charge.

Non-Refundable Situations

We cannot provide refunds for:

• Issues with your Redis servers or infrastructure
• Missed alerts due to email delivery problems outside our control
• Account suspensions due to terms violations
• Chargebacks (will result in account termination)
• Setup fees or one-time charges after 14 days

Failed Payments

If your payment method fails:

• We'll attempt to charge again after 3 days
• You'll receive email notifications
• After 3 failed attempts, your service may be suspended
• No refunds for service suspension due to payment failure

Downgrade Policy

If you downgrade from a paid plan to a lower tier:

• Changes take effect at the next billing cycle
• No refunds for the difference
• You retain current plan features until the cycle ends

Refund Processing Time

• Refunds are processed within 5-7 business days of approval
• It may take an additional 5-10 business days for your bank to reflect the refund
• Refunds are issued to the original payment method

Contact for Refunds

To request a refund or ask questions:

Email: support@yourservice.com
Response Time: Within 24 business hours
Subject Line: "Refund Request - [Your Account Email]"

Please include:

• Your account email
• Reason for refund request
• Any relevant details

Fair Use

We reserve the right to deny refunds if we detect abuse of our refund policy, including but not limited to:

• Multiple account sign-ups to exploit the trial period
• Extracting data with intent to refund
• Fraudulent refund claims

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service constitutes acceptance of changes.

Contact Us

For questions about these refund policy, contact us at support@qview.dev.